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For professionals and business marketers the back-end strategy is equally important for self-employed business and professional people who serve consumers. In some cases, direct marketing may be more appropriate for the front-end portion, with the back end, that is the re-peat selling, being done through personal contact with a customer, client, or patient.

 

Direct marketing may be used, however, for inactive customers or to sell an additional service to existing customers. For example, an accountant who has a large list of tax preparation customers could use direct mail to sell tax planning, trusts, financial planning, and general accounting services to them.

 

Direct mail shouldn't be a substitute for personal selling to existing customers, but it can supplement cross-selling efforts. Cross selling is a form of personal selling in which you cross over from the sale of one product to another. When the servers at McDonald's ask you if you want fries with your Big Mac they use in cross selling.


The lead generation and qualification process is common to virtually every business-to-business marketer, large and small, regardless of target audience. Most marketers know they could be doing it, and many wonder if the Internet can really help improve their results.

 

The basic steps remain same, but you will learn how using the Internet will necessitate cha This chapter also addresses specific Internet-enhanced lead genera and qualification techniques you need to apply, including: how to effective use of e-mail, Typical direct mail lead generation raw response rates range from about 2 to 4 percent. When a traditional lead generation mailing response rate exceeds 4 percent, it is often a time for celebration. Order generation response rates generally fall below 2 percent because generating an order with direct mail is a tougher challenge than generating a lead.

 

As you begin to develop a sense of direct marketing, look for additional services or products you can offer to your existing customers.

More about Marketing Services .   See also: Internet Marketing Strategy and Internet Media .

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